Privacy Policy

Privacy Notice for Service Users

The information we collect about you and how we process it is governed by the Data Protection (Bailiwick of Guernsey) Law 2017. This means that we can only keep records that are relevant to our work with you and where we collect any detailed information we will have received your explicit consent. Our records have to be accurate, up to date, and kept for a limited amount of time securely online or in Guernsey.

What do we record?

We record basic information about who you are, where you live, why you are using a Safer service and about the work that we are doing with you, we do this with you so you will know what we are collecting and why. If we are providing 1-1 support we collect more sensitive information to enable us to provide a more specialist service (this is called Special Category Data), if this is the case and you are over the age of 13 you will have discussed it in more detail with your worker and given your explicit consent. If you are under the age of 13 your parents will have given consent on your behalf.

Why do we need to keep files?

We keep records to help us decide how best we can help you, to record how we have worked with you, to assess how successful we have been in helping you.

Who can see my record?

Staff at the service you use and senior managers at Safer. Where Safer is delivering the service on behalf of the States of Guernsey they may wish to see your information to assure themselves that our work is proceeding as it should.

Sharing information

We will seek permission from you before sharing your record with other services that work with you. We will always respect your wishes if you do not consent to us sharing information except where we believe you are at risk, where someone else may be at risk or if we are legally required to share the information, for example following a court order.

How do I go about seeing my information?

You are able to see your records and receive copies at any time by applying to the Safer Data Controller, Safer’s Head of Service, Naomi Wood. This will usually happen quickly and must take place within one month of you asking. Following your request, the Head of Service will arrange for you to look through your file in the presence a member of staff. The staff member can answer questions and note any changes you think should be made on the record.

Can any part of the file be withheld from me?

Sometimes the service receives information from someone (e.g. a Doctor) that is written in confidence. When this happens, we have to obtain the agreement of the person providing the information before sharing it with you. On very rare occasions we might withhold some of the information because it could seriously harm you to see it. References to other people might also be withheld.

What happens to files when work comes to an end?

The file will be closed and kept by Safer for a minimum of seven years. It may be kept longer if policy or law requires this but will be kept for no longer than necessary. Throughout this time, you will have the right to see the information kept on you. After that, the file and its contents will be destroyed.

General Privacy Notice

To provide you with the best service possible, Safer LBG collects and processes certain data concerning you. Safer LBG is committed to ensuring the security of your data and fully complies with the Data Protection (Bailiwick of Guernsey) Law, 2017.

 Information We Collect

We may collect and process the following types of information about you:

• Information You Provide: This includes details you provide when contacting us, or interacting with our Service, such as your name, email address, and any other personal information you choose to share.
• Information We Collect Automatically: We collect technical data, such as IP address, browser type, and usage information, each time you use the Service.
• Information from Third Parties: We may receive information about you from third-party services, such as analytics providers or business partners.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• With your consent for specific purposes, such as receiving newsletters.
• As necessary to perform a contract with you or to take steps at your request before entering into a contract.
• As required by law to comply with our legal obligations.

How We Use Your Information

We use your information for the purposes of: 

• Marketing and Promotions
• Administrative purposes

If we intend to use your information for purposes not listed above, we will obtain your consent first, unless legally obliged to use the information for other purposes.

How We Share Your Information

We will not share your personal information with third parties except in the following cases: As required by law.

Data Analytics

We ensure that third parties with whom we share your data are obligated to use your information only as necessary to provide the relevant services and are required to safeguard your personal information.

Your Rights Under GDPR

You may have certain rights regarding your personal data under the GDPR, including:

• The right to access your data and receive a copy.
• Right to correct or update inaccurate data.
• Right to request the deletion of your data.
• Right to withdraw consent for future data processing.

To exercise these rights, contact us at data@safer.gg. We will respond in accordance with applicable GDPR requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. We provide a cookie app on website to allow you to review and manage those cookies, and your personal choices about us utilising cookies on your browser.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy. We may also retain your data as required by law, or to enforce our agreements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

What can I do if I am not satisfied with the process, or with what is in my file?

You have the right to “be forgotten” by the service at any time, all you need to do is withdraw your consent and your file will be deleted.

If you do not see your file within one month of asking to do so or have any other complaints about the contents of your file you can take it up with the Responsible Data Protection Director. You can also complain to the Data Protection Commissioner. The worker at the service you use can advise you on how to do this.

Safer Data Protection:

Please email data@safer.gg

Safer LBG, PO Box 115, St Peter Port, Guernsey GY1 5SD

Safer Data Protection Director:

Elis Bebb
Safer LBG, PO Box 115, St Peter Port, Guernsey GY1 5SD

The Data Protection Commissioner:

Office of the Data Protection Authority, Block A, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey, GY1 2JP

Tel: (01481) 742074
Office email: info@odpa.gg
Website: www.odpa.gg